It all started with a review…
Well, that appears pretty cut and dry to me. But on the off chance that the original reviewer and I were misinterpreting or reading into this too literally, I decided to reach out to Schlage via Twitter for their response:
That was the extent of the conversation; I got no response after that. Let’s ignore the fact that they’ve blatantly and clearly said what information they will use. Let’s play Devil’s advocate and assume that, as it relates to “third party service providers”, they mean only the vendors, companies, whatever related to the development, implementation, and/or maintenance of the app. Let’s assume that the information is only used for the purposes of the app itself. Great…..so why couldn’t they just say that? I can only assume that’s what their Twitter account was suggesting but then again it’s so general that I could be woefully wrong. If Schlage would like to send me clarification I’ll be more than happy to update this post; that’s only fair to them.
Good job, August.
But, there’s always a work-around, I suppose, albeit at the expense of your own time, effort, and circumstances (thanks to @MattEyraud):
Whether you’re a home owner or a locksmith selling smart locks, it’s in your best interest to not take products at face value and do your research. Read the privacy policies, the terms of service and agreements, etc. Make sure you understand what you or your customers are agreeing to.
For more information, here are a few links to privacy policies from the most popular smart lock manufacturers: