Tyler’s Take: Do It the Right Way

2018-11-05T19:46:51+00:00 November 8th, 2018|All, Business, Tyler's Take|

Introduction In the July/August 2017 edition Keynotes I wrote an article titled Locksmithing Risk Mitigation: Preventing Callbacks. In this article, I identified the 3 sources of call backs: User error Technician error Manufacturer error As I noted in the article, we don't have much control over user and manufacturer error. Yes, [...]

Tyler’s Take: Don’t Ignore the ‘Bible’!

2018-10-14T10:18:24+00:00 September 4th, 2018|All, Cores and Cylinders, Locks, Tyler's Take|

Introduction Far too often I have seen cylinders rekeyed incorrectly. I've seen this in person and online, specifically on YouTube. The incorrect rekeying process typically goes like this: Remove the cam/tailpiece. Remove the plug with a follower. Dump the old bottom pins. Install new bottom pins. Re-install plug. Re-install cam/tailpiece. [...]

Tyler’s Take: Standardized Locksmith Terminology

2018-06-21T09:57:38+00:00 June 21st, 2018|All, Tyler's Take|

Adoption of standardized terminology is vital for many industries, disciplines, and professions. Whether it be for medicine or computer science or electricians, it's important that the terminology being used is standardized so that everyone involved in those industries, disciplines, and/or professions are on the same page, or speaking the "same [...]

Tyler’s Take: Customer Retention

2018-10-14T10:12:08+00:00 April 26th, 2018|All, Business, Tyler's Take|

As I mentioned in my customer service article, repeat customers can payoff big time for a locksmith business . There are multiple philosophies, concepts, strategies, and tools available to locksmiths to assist in customer retention. I'm not going to champion some and poo-poo others; that's not my purpose. I'm simply [...]

Tyler’s Take: Pricing Surveys

2018-04-18T08:53:58+00:00 April 19th, 2018|All, Tyler's Take|

If you're a member of ALOA you more than likely already know that the April edition of Keynotes featured the annual "Pricing Survey". If you're a subscriber of the Locksmith Ledger you'll recall that they published their price survey in January. And if you know other locksmiths you'll know that [...]